Satmetrix — Modernizing Enterprise Analytics
Rebuilding the analytics module of a leading Customer Experience Management platform
The client
Satmetrix (now part of NICE) makes a Customer Experience Management platform. Their analytics module was the main way customers made sense of their CEM data.
The problem
The analytics module looked and felt dated. It needed a full rebuild with modern tech, done fast, without breaking anything for existing users. They needed a team that could plug into their enterprise development process, understand the business context, and ship production code without a lot of hand-holding.
What we built
The analytics module was rebuilt from scratch using modern JavaScript and Highcharts, alongside a pattern library framework so their own team could spin up new report types quickly as they identified new customer needs.
Technical highlights:
- Full analytics UI rebuild in modern JavaScript
- Interactive charts with drill-down for real insights
- Real-time rendering
- Pattern library that cut new report development from weeks to days
- Shipped into the existing enterprise platform without disruption
What happened
The new module gave customers interactive, drill-down charts with real-time data. The pattern library was the bigger win though. New reports that used to take weeks were getting built in days.
Why this one matters
Legacy system, enterprise constraints, real users who couldn't afford downtime. Rebuilt without disrupting them. Same discipline applied to AI work now.
“Plavaga understood the business requirements and made excellent suggestions for improving the customer experience.”